Autonomous AI agent with a fully integrated ticketing system

Fewer tickets in your inbox.
More time for what really matters.

Let Trusq deal with the everyday tickets while you stay focused on the important decisions.

Get started How it works
✓ No US sub-processors ✓ Live in under 30 minutes ✓ Data stays in Germany
Hetzner Nuremberg — EU hosting DSGVO — natively built in Tenant isolation — Row Level Security No US sub-processors
Data sovereignty

Customer support built for GDPR from the ground up — not patched on later.

Crafted in GermanyHosted securely in GermanyTailored to European organisations

Most support tools only discovered privacy once they had already scaled. Trusq did it the other way around: GDPR is baked into the architecture, not hidden in the fine print. Full data sovereignty, transparent sub-processors, and hosting exclusively in Nuremberg are not extras — they are the foundation. For sectors with strict confidentiality needs, from tax advisors and medical practices to property management, that is the difference between “convenient” and truly compliant.

Hosting in Nuremberg

Hetzner Cloud, Nuremberg. Your data never leaves the EU — by contract and by design. No Cloud Act, no US access.

Strict tenant isolation at the database level

PostgreSQL with row-level security keeps your data strictly separated from every other customer.

End-to-end secure messaging

We connect to supported messengers via fully encrypted channels, and store credentials and keys with robust symmetric encryption.

Data processing agreement under Art. 28

A GDPR-compliant data processing agreement, with confidentiality obligations for all parties involved. Sub-processors are listed transparently — and there are no US providers anywhere in the data flow.

100%
EU hosting
0
US sub-processors in the data path
Art. 28
GDPR-compliant data processing agreement
The problem

Three channels, scattered conversations. What you really need is one inbox.

Small and mid-sized companies lose productivity because their customer communication is fragmented. Trusq brings it all together.

Scattered tools, scattered answers

WhatsApp, Instagram and Outlook in parallel mean three places to check and three times the error potential. Tracking what has been answered becomes guesswork.

Routine eats up valuable time

About 70% of all requests are always the same handful of topics: opening hours, order status, missing documents, invoices, appointments. Every time, someone types the answer manually — time that is missing elsewhere.

US tools, EU law

Zendesk, Intercom and HubSpot are convenient — right up until someone asks where the data actually goes. With Trusq, that answer is built in from day one.

How it works

From paper clutter to autonomous support — in three clear steps.

1

Connect your channels

Hook up WhatsApp Business, Instagram and email in under 30 minutes. No IT team required.

2

Centralise your support knowledge

Import FAQs, legal texts, pricing information, info sheets and checklists in one place. The AI agent responds using your own sources only — not external internet data.

3

Routine runs autonomously

The agent answers standard requests directly. Your team only steps in where things get personal or require expertise — exactly where it counts.

Unified inbox

All channels in one shared inbox. Every request, accounted for.

Email, WhatsApp and Instagram feed into one shared inbox. Each ticket carries its full past conversation, making duplicate answers a thing of the past.

  • ✓Assign, prioritise and bulk-process tickets in one go
  • ✓Live updates instead of constant page reloads
  • ✓Automatic SLA tracking and escalation before anything is overdue
  • ✓Saved views and macros for your most repetitive tasks
app.trusq.de/ticket/0042
Trusq ticket detail
Autonomous AI agent

Answers powered by your content — not the open web.

The agent only uses your internal knowledge base and documents. No made-up answers, no hallucinations, no US training data behind the scenes. If it cannot back up a claim, it will not make it.

  • ✓Every reply comes with a citation, so you can always see the source
  • ✓Unclear or sensitive requests are handed off to your team instead of the customer
  • ✓Mirrors your style: casual or formal, with or without local phrasing
  • ✓Learns from every edit your team makes and gets better over time
🔍 pause contract
Contract terms §4 — Pause policy
98% match · 4 paragraphs
FAQ: What happens during an extended absence?
76% match · last updated 12 April
Terms appendix B — Special cases
42% match
Workflow automation

Automate routine. Free up real work.

Instead of Outlook filters and handwritten reminders, you get rules, macros and time-based triggers. Reporting shows, in black and white, which parts the AI covers and which land with your team.

  • ✓Rules and macros for standardised, repeatable tasks
  • ✓Escalations that trigger automatically before anything times out
  • ✓Metrics on volume, speed and resolution, ready to export as CSV
  • ✓Four predefined roles with clear access rights: Agent, Lead, Admin, Owner
app.trusq.de/reports
Last 30 days
2,184
↑ 18%
AI resolved
73%
1,594 tickets
WhatsApp 1,218 Email 654 Instagram 312
Channels

We plug into the channels your customers already use.

WhatsApp Business, email, Threema, Matrix and web forms are live today. Instagram is coming in the near future.

In progress
WhatsApp
Live
In progress
Instagram
Coming soon
Email
Live
Threema
Live
Matrix
Live
Web form
Live

Voice via sipgate is planned next. Need another channel? Send us a quick message.

Try it:

Why Trusq?

Modern AI support, without giving up EU control.

Zendesk: strong tickets, no real AI. Intercom: strong AI, but a complex data path outside the EU’s comfort zone. Trusq combines a full ticket system and an autonomous AI agent — and keeps everything hosted in Germany.

  • ✓AI that actually replies to customers on your behalf
  • ✓End-to-end ticketing with SLAs, workflows, roles and analytics
  • ✓German-only hosting, no Cloud Act, no US subcontractors touching your data
Pricing

One price per account, unlimited users.

You pay one fixed monthly price for your account, however many people work in the inbox. The tier follows how many tickets reach you each month. If the allowance ever runs short, you add a ticket block.

Starter

For small operations that want to see the agent at work every day.

99 € a month

500 tickets a month Extra block 25 € per 100 tickets

Documentation and in-product help, no personal support

  • Every channel: email, web form, WhatsApp, Matrix, Threema
  • Autonomous agent with your knowledge base
  • Rules, reply deadlines, reporting
  • Unlimited users
  • Machine logins for your systems (API)
Start 14-day trial

Cancel monthly. Payment method at sign-up, first charge after 14 days.

Most chosen

Team

For the team that answers the inbox together every day.

199 € a month

2,000 tickets a month Extra block 30 € per 200 tickets

Support by email

  • Everything in Starter
  • Machine logins for your systems (API)
Start 14-day trial

Cancel monthly. Payment method at sign-up, first charge after 14 days.

Business

For businesses with a high volume of enquiries that want a named contact.

399 € a month

5,000 tickets a month Extra block 30 € per 300 tickets

A named contact

  • Everything in Team
Start 14-day trial

Cancel monthly. Payment method at sign-up, first charge after 14 days.

Group

For groups and chains with their own volume and their own terms.

Price on request

Ticket volume as agreed

A named contact

  • Everything in Business
  • Terms agreed in conversation
Talk to us

What counts as a ticket

A ticket counts once, as soon as Trusq first replies, whether the AI or someone on your team. If the same contact writes again on the same channel within 7 days of the last message, it stays the same ticket; a web-form submission is always a new ticket. Spam, bounce messages, out-of-office notices and other automatic replies that Trusq recognises, and internal notes, do not count.

When the allowance runs out

We warn you at 80 % and at 100 % usage. Once the monthly allowance and your ticket blocks are used up, AI replies pause: your inbox stays open and your team keeps replying. Ticket blocks never expire, are used only after the monthly allowance and are billed with the next monthly invoice.

All prices net plus VAT, cancellable monthly. Starter, Team and Business start by signing up yourself, with a 14-day trial; ticket blocks can be bought from the first paid day. Group is set up with us in a call.

Setup, if you want it

You can set Trusq up yourself in half an hour — that option is always there and costs nothing. If you would rather we did it, we charge a one-off fee. Across several locations we charge per location, because rolling out to a group of sites is not a single call.

  • 190 € one-off, single location
  • 150 € per location from the second
FAQ

Frequently asked questions

What sets Trusq apart from tools like Zendesk and Intercom?

Three things: first, the AI agent resolves routine enquiries autonomously rather than just suggesting replies. Second, no US sub-processor in the data path — hosted in Nuremberg. Third, you pay one price per account with unlimited users, not per seat.

Is Trusq a good fit for my industry?

Trusq is built for any SME with recurring customer enquiries — whether a trade business, an agency or a practice. Our first pilot customers are tax firms, an especially confidentiality-sensitive environment. What holds up there holds up in your industry too.

Where is my data stored?

Hetzner Cloud, Nuremberg. PostgreSQL with row level security per tenant. Your data stays inside the EU and is strictly isolated from other tenants.

How quickly can we get started with Trusq?

About 30 minutes to connect the channels; after you sign up, the setup walks you through it step by step. You then fill the knowledge base with your documents, which takes a half day to a full day depending on volume. If you prefer, we do the setup for you.

How does Trusq handle questions the AI can’t resolve?

If confidence drops below a threshold, the agent escalates the ticket to your team and sends nothing to the customer. You see the suggestion and decide whether to send it as-is or rewrite it.

What additional channels are on your roadmap?

WhatsApp Business is already live: you connect your own number right in Trusq through Meta's sign-in window. Instagram is coming in the near future, and after that voice via sipgate is on the roadmap. Tell us what you need.

What does Trusq’s pricing look like?

You pay one fixed monthly price per account, with unlimited users. The tier follows how many tickets reach you each month; if the allowance runs short, you add a ticket block. The three tiers and their actual numbers are in the pricing section above, and groups get terms agreed with us. Cancellable monthly, with a 14-day trial.

What counts as a ticket?

A ticket counts once, as soon as Trusq first replies, whether the AI or someone on your team. If the same contact writes again on the same channel within 7 days of the last message, it belongs to the same ticket; after that, a new one starts. A web-form submission is always a new ticket. Spam, bounce messages, out-of-office notices and other automatic replies that Trusq recognises, and internal notes, do not count.

What happens when the allowance runs out?

We warn you at 80 % and at 100 %, by email and in Trusq. Once the monthly allowance and your ticket blocks are used up, AI replies pause: your inbox stays open, your team keeps replying, and your customers receive no message about the pause. After you buy a ticket block, or in the new month, the AI replies to new tickets again; tickets from the pause stay with your team. Ticket blocks never expire and are billed with the next monthly invoice.

Rather talk first?
We are here for you.

Share a few lines about your situation, and we will come back within one working day with concrete recommendations — no slides, no pressure to sign anything.

✓ Setup in less than 30 minutes ✓ Your data remains in Germany ✓ Direct access to the founding team

Thank you!

We will be in touch within one business day.

Your message

Prefer email? hello@trusq.de